Refund policy

Return Policy
All returns must meet the following criteria:
All items are returnable within 15 days for refund minus shipping or exchange. If received after 15 days (within 30 days), we will apply store credit or an exchange.
Item must send back in its original condition (i.e. – unused, uncut, un-sewn, and with the roll intact and not unraveled). Cut pieces are non-returnable.
Sample swatch cannot be returned for a refund or store credit.

Hassle-free return as easy as 1-2-3
LaceTrim.com provide a convenient marketplace to help you find the right lace trim you need. If you need to return or exchange for another lace, no problem. Just following 1-2-3 steps below:

Step 1
Simply email to info@lacetrim.com and tell us the followings:

your order number
which item you want to return for refund or if exchange to which item

Step 2
You will then receive our response by email about your return stating how much you will get for refund or if the item you want is available for exchange.

Step 3
Don't forget to include a copy of the packing slip in your return. Send back by a traceable carrier with tracking # is recommended. It would be great if you can email us this tracking # to ensure your return gets delivered to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will release the funds back to your original source of payment or an exchange will be processed.